However, up until now AppleCare hasn’t actually been charging users to access the feature. Some users might have noticed back in August when Apple revamped its support sites that it started listing a $19.99 per incident fee for chat support.

Previously all online support chat features were available for free to users worldwide. For others, Apple will charge what it refers to as a “pay per incident” fee or require the purchase of an extended warranty through AppleCare.

Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through for free. Sources familiar with the project say Apple is currently expecting to launch the new paid chat support, which will also let customers schedule repairs and replacements online, as early as next week. Try it now.Īpple is about to begin charging users outside of their warranty for online chat support using a new web payment system it recently developed.

9to5Mac is brought to you by JustAnswer: Connect 1-on-1 with an Apple support Expert to get step-by-step assistance via phone or online chat, 24/7.

Mac tech support phone